After playing around I realized that my modem/router gateway indicated. One tech stated in the report that the problem was with my equipment and charged me $300 for his 2 hrs of research (he never even came into my house). Frontier Communications sent out techs, they checked the lines - all good.
Each time it was for almost exactly 5 minutes. I was having an issue with the loss of the internet 6-10 times a day. Take out the weekends and normal busy daily activities and there isn't really much time to spend on the testing it in 14 days. I didn't really get much time to spend on customisation. The trial period for the pro version should be longer. Ultimately it won't take long for someone to write an equivalent at a sensible price. There are many free tools out there which seem to do the same thing. The features the software offers is very small for what you would expect at the price. There are no bulk purchase discounts at all so no incentive to purchase more than once license at a time.
The price of this software is way over priced for the pro version. I purchased a Fingbox which is a physical device which has a lot more ability than this software although the uses are different I feel the value for money for this software is not good!
There is no obvious way to look at a time period over 7 days and examine a 3 minute interval in detail for example. Timeline information needs work as it's not intuitive to scroll through specific times/dates.